Shipping & Returns
We offer delivery Australia-wide shipping from our warehouses in Australia.
For all larger orders please email us as we may be able to offer you better pricing on both items and delivery - admin@ma1combat.com
Returns Policy
You may return most new, unopened items within 2 weeks of delivery for a full refund of the product (excluding any shipping charges). All returns, exchanges, warranties are return to base whereas the buyer is responsible of all shipping back to our warehouse in Australia.
You should expect to receive your refund within four weeks of returning your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us first and please do use a postal service with a tracking number as we cannot refund any products that don't make it back to us.
Our products come with a 12 month warranty unless otherwise stated.
Shipping
We can ship to all of Australia excluding any regions that the postal services has suspended shipping for reasons out of our control such as restrictions of flights or suspension of imports and so on. Shipping options are outlined during the checkout process.
We do not ship internationally.
Tracking information:
We use a full range of couriers to achieve the most cost effective and efficient shipping to you. For complete ease of mind, we provide tracking for all of orders which is emailed to you upon dispatch and can also be found in the order section of your account. If you are having trouble, please feel free to contact us with your order number should you require any assistance with tracking.
If for any reason you do not receive your order in a reasonable time, please contact us within a month from dispatch date as many couriers do not investigate orders beyond this time limit. If it is marked as delivered but you have not received, please also contact us (03 9706 5292 or email admin@ma1.com.au) straight away so we can contact the couriers on your behalf.
Pickup available from Clifton Hill Warehouse
The MA1 Clifton Hill Warehouse offers pick up via appointment. Opening hours are Tuesday, Wednesday, Thursday and Fridays between 10am and 4pm only for orders made on ma1combat.com.au and ma1.com.au but not from ma1combat.com as that is from an international warehouse. The address is: 9-13 Reeves St, Clifton Hill VIC 3068
The pick up option will show up at checkout as a delivery method.
Once you receive the pick up notification, pick up can occur on Tuesday, Wednesday, Thursday and Fridays between 10am and 4pm. To organise a pick up appointment, please email admin@ma1.com.au or call 03 9706 5292.